Click here to see the Retail courses available

Ideal courses for those who wish to learn and progress in the retail arena. These assessments will enable you to identify areas for development and to gain a greater understanding of how your work activities impact on the business.
We also can offer individual retail settings customised training on specific areas such as dealing with customers, selling a product, or customer service. Talk to Janet Hilton on 01924 789532.

NVQ in Retail Skills Levels 1, 2 & 3
The NVQs in Retail Skills are qualifications recognised by all employers. It is confirmation that you have demonstrated your competence against an agreed set of standards and is also an indication of your willingness to develop yourself. The purpose of NVQs is to enable you to demonstrate, through workplace assessments, how well you carry out your normal daily work activities and how much you know about your job and related topics.

VRQ Customer Service
A leading UK awarding body has created a short qualification that introduces the key principles of customer service. This knowledge based qualification will not only give you an insight into customer interaction, but will help you contribute to the improvement of customer service throughout your organisation.

Conflict Handling - Level 1
Conflict situations are an integral part of any customer service work. This course will help staff to recognise, avoid and resolve conflict situations. This knowledge based programme will give your employees insight into managing relationships with both customers and colleagues.

Foundation Degree in Retail, Logistics or Business
This course is designed for people employed in supervisory roles or wishing to progress to supervisory positions in the retail, logistics or business industries. There is a large element of work-related learning incorporated into this course allowing the learner to apply the theory learnt in class to practical situations.

VRQ in Selling

Coming soon

As part of Customer Service, this course will look at how to work with customers in a retail environment and to look at strategies on dealing with different customers.

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Are all of your employees good at reading and understanding information on products? Are all customers greeted and dealt with in a friendly and professional manner? Are customer complaints dealt with politely and using appropriate language? Is cash handled accurately and confidently? Maybe we can help?

To book a place on any of our courses or to find out more information, call us on 01924 789715 or complete an e-form with your details and we will contact you.

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