Complaints Procedure
At Wakefield College we welcome feedback from our customers. It is always valuable to receive positive feedback and if we are getting things wrong, we need you to tell us so that we can improve the service we offer.

In the first instance, please contact a member of the Services to Business Team to discuss any problems you are experiencing. If we are not able to resolve your problem you may feel you want to put your complaint in writing. The following outlines the process this will follow:

Our commitment to you
All complaints forwarded to the Quality Unit will be acknowledged in writing within THREE WORKING DAYS of receipt.

We will tell you the name and job title of the person who is investigating your complaint and they will respond to you within TEN WORKING DAYS.

If they are unable to complete their investigations within ten working days, they will contact you to let you know how long they think it will take.

If you are not happy with the outcome, you may write to the Principal of the College.

Your commitment to us
We cannot investigate your complaint unless you provide us with full details of the problem. We will need:

Your name and contact details
Full details of your complaint
Names of any other people involved

The easiest way to do this is to complete a Complaints Form available from any of the college reception points or by contacting us.

If you need help accessing the form please don't hesitate to let us know.